National shipping guidelines
Weight and dimensional limits
These weight and size restrictions apply to your cargo.
National retail customers
Need to send excess baggage or general household items within New Zealand but don't have a customer account? Air New Zealand Cargo might be able to assist.
Before getting in contact, please review our shipping guidelines, as certain routes have strict requirements. If your items exceed the maximum weight or dimensions allowed, we recommend reaching out to a freight forwarder for assistance.
Metro to metro (AKL/CHC/WLG)
| Max | |
|---|---|
| Weight | 900kg |
| Width | 150cm (59 inches) |
| Height | 105cm (41 inches) |
| Length | 155cm (61 inches) |
Weight
900kg
Width
150cm (59 inches)
Height
105cm (41 inches)
Length
155cm (61 inches)
Metro to ZQN/DUD/IVC and ZQN/DUD/IVC to metro
| Max | |
|---|---|
| Weight | 900kg |
| Width | 150cm (59 inches) |
| Height | 105cm (41 inches) |
| Length | 155cm (61 inches) |
Weight
900kg
Width
150cm (59 inches)
Height
105cm (41 inches)
Length
155cm (61 inches)
Metro to regional, regional to metro, and regional to regional
| Max | |
|---|---|
| Weight | 32kg |
| Width | 100cm (39 inches) |
| Height | 100cm (39 inches) |
| Length | 100cm (39 inches) |
Weight
32kg
Width
100cm (39 inches)
Height
100cm (39 inches)
Length
100cm (39 inches)
Volumetric weight
The cost of sending goods is based on the greater of actual or volumetric weight. Calculate volumetric weight: Length x Height x Width (in cm) / 6000 = the weight that will be charged.
Packing requirements
You must ensure you package your goods so they are secure for carriage with ordinary care and handling. If your packaging is not sufficient, your shipment may have to be rejected.
- Dry goods - fit for weight, no risk of protrusions, firmly packed (no movement)
- Metal
- Liquids
- Perishable or chilled goods
- Firearms
- Dangerous goods
Shipments requiring prior arrangements and booking
Whilst most items can be sent by just visiting the Cargo team at your local airport, there are some shipments that you do need to book or discuss with us prior to carriage. These include items requiring special care, attention or arrangements en route.
Shipments of pets and live animals must be booked through one of our approved pet transporters.
Contact a funeral director directly if you plan to send human remains (caskets).
Presenting a shipment
It is a requirement to provide a government issued photo ID at the time of presenting a shipment for an Air New Zealand flight. This requirement includes animal shipments. Unless you hold an account with us you will need to pay for the carriage of your shipment at the time you present it. All of our ports can accept payment by eftpos or credit card only. Animal shipments must be prepaid at the time of your booking.
Conditions of carriage
Goods carried by Air New Zealand are carried pursuant to the Domestic Carriage of Goods Act 1979 and the Air New Zealand conditions of carriage cargo international.