National cargo pets

Our robust standards for the transportation of animals ensure the comfort and safety of pets at each stage of their journey.

Due to the complexity of pre-flight documentation, civil aviation regulations, animal welfare compliance, and necessary veterinary checks, Air New Zealand does not accept direct animal bookings from the public. For more information and pricing, please contact an approved pet transporter.

Travelling with pets

If your pet or live animal is travelling solo, please contact an approved pet transporter. If your pet or live animal is accompanying you on your national travels, check out travelling with pets.

Book pet travel

Due to limited space on flights, which can be affected by factors like aircraft size, passenger numbers, perishable cargo, incompatible cargo any many other restrictions, it's essential to pre-book your pet's travel in advance through an approved pet transporter.

Pet transporters

Pet transporters must undergo a formal registration and approval process before we entrust them to care for your pet's travel arrangements. After all, we understand your pets are part of the family, no matter how they travel!

Trusted partners

Every year we are trusted to transport thousands of pets and live animals around New Zealand. We even support the transportation of guide dogs, endangered Kiwis and Tuataras for key national organisations.

Collecting your pet

You can collect your pet from our cargo location at the destination. Please bring a government-issued photo ID at the time of collection. Find your cargo collection point.

Pet Shipments Q & A

Why is the airline not accepting bookings from the Public?

As you can all appreciate there is myriad of administration, compliance and specialist knowledge required for dealing with pet customers and the airline's expertise lie in moving these domestic pets as cargo and this is what we would like to focus on, going forward. This is the primary reason we have made the decision to align our booking process and structure with that of international cargo and only accept bookings from existing account holders.