Help & additional info

International restrictions

Check out the restrictions that apply to international cargo.

Data loggers, tracking and monitoring devices

Learn more about attaching data loggers, tracking and monitoring devices to shipments

Shipping & container guide

Here is a comprehensive guide to containers and aircraft sizes.

Claims

Follow the guide for how to work through a claim process.

Conditions of carriage

Find a breakdown of all conditions in an easy-to-read format.

International cargo process

High level overview of the cargo journey.

The Air Waybill

Find out about what an Air Waybill is and how to correctly prepare one.

FWB & FHL Generator

Request access to our FWB and FHL generator.

LAX & SFO cut off times and flight schedule

View the LAX & SFO cut off times and flight schedule.

Fuel Surcharges

For flights originating from Hong Kong, Air New Zealand Cargo does not apply a fuel surcharge.

Contact

Our cargo international locations in one spot for your reference.