Conditions of NZ domestic pet transportation

Conditions of carriage

Air New Zealand Cargo's conditions of carriage apply to both New Zealand domestic and international cargo.

Pet carrier requirements

Air New Zealand Cargo carries pets in accordance with the current standards published in the IATA Live Animal Regulations. It's your responsibility to use a travel carrier that meets these requirements.

Limitation of liability

Carriage is subject to the limitations on liability set out in Air New Zealand Cargo's conditions of carriage. Whilst every effort is taken to ensure the safe travel of your pet, during the course of transporting your animal, it may at times be subjected to loud noises, changing temperature and weather conditions (including rain and wind), and movement. These are elements normally associated with air transport and are beyond our control.

Animals displaying behaviour that is unsuitable for air transport will be refused carriage. Examples of unsuitable behaviour include aggression, continuous vocalisation, or obvious signs of stress.

Where an animal is required to overnight at a port due to factors beyond our control (including but not limited to weather, engineering, cargo capacity), you may be liable for any and all costs associated with boarding the animal overnight, including transport to and from any boarding facility.

Air New Zealand does not provide food or watering services for animal shipments domestically in New Zealand. This is consistent with IATA standards.