National cargo known customer

The Known Customer Programme is in place to safeguard passengers, crew, ground personnel, aircraft, and facilities, against an act of unlawful interference.

For the most up to date information on participating in this programme please refer to Appendix III on the the Civil Aviation Authority (CAA) website here. Please note these are the minimum regulatory & security requirements.

What is a "Known Customer"?

'Known Customer' to Air New Zealand Cargo is an agent, freight forwarder or any other entity that conducts business with National Cargo whilst providing security controls that are accepted or required by the appropriate authority in respect of cargo, courier and express parcels or mail.

How to Become a 'Known Customer'?

To Become a Known Customer your Organisation or Entity must:

Have written security procedures and processes to ensure security of activities and shipments at it's location and during transportation to Air NZ
Have a nominated person responsible for the security of your facility
Ensure that your facility's security measures restrict unauthorised access and interference with Air cargo
Have security measures in place to ensure no unauthorised personnel are allowed entry to your facility
Have a known customer programme and a data base of your own
Have procedures in place to detect any hidden or dangerous items at your facility
Have all prospective employees checked for previous criminal history
Ensure employees handling Air Cargo are dangerous goods trained
Have security measures in place to prevent unauthorised access or interference with cargo while its being transported to Air New Zealand

How does the airline know that I am a 'Known Customer'?

The National Cargo Operations Manager and the Cargo Standards and Safety Team conduct checks of the businesses that express and interest in becoming a Known Customer. Once the business meets all the criteria's they are then added to the 'Known Customer' list.

CAA requires this list to be visible at all National Cargo Acceptance counters and referred to each time a customer ticks the 'Known Customer' box in the security declaration at time of dropping the goods.

What are the benefits of a customer becoming a 'Known Customer'?

Interested in becoming a 'Known Customer'?

Please complete the application form and email it to Air New Zealand Cargo for assessment if you are interested in becoming a Known Customer. You can expect to hear from us within 5 working days.

Your Privacy is Important
We use the information you provide in this application to assess your eligibility to become a Known Customer to Air NZ Cargo. We may need to share your information with the Civil Aviation Authority, biosecurity and customs offices, and any other agencies engaged to receive your cargo or where we are required to meet our legal obligations. For more information on our privacy practices, visit Air New Zealand's Privacy Centre.