International cargo pets

Air New Zealand does not accept direct animal bookings from the public. For more information and pricing, please contact an approved pet transporter.

Our pets service

If you have a pet travelling from New Zealand, you have come to the right place for how to do that. If your pet is travelling from other countries, you will need to check with the region concerned on how to best prepare for their travel.

Pets cannot commonly travel as checked in baggage on international Air New Zealand flights. Instead, we maximise your pets' comfort by offering some of the same comforts our passengers enjoy by providing fully pressurised and temperature-controlled conditions in our 'cargo' hold.

Approved pet transporters

Due to the complexity of pre-flight documentation, the Ministry for Primary Industries compliance and veterinary checks, Air New Zealand does not accept direct animal bookings from the public. For more information and pricing, please contact an approved pet transporter.

Our pet transporters must undergo a formal registration and approval process before we entrust them to care for your pet's travel arrangements. After all, we understand your pets are part of the family, no matter how they travel!

Can my pet travel?

Not all pets are equal. We may not be able to fly your pet if it is:

A brachycephalic breed,
It is too young
An embargoed breed at the destination,
If it is not 'domestic' as defined by the IATA regulations

Note also, that live animals may not be accepted for every day of the week.

Air New Zealand cargo does not accept racing greyhounds for travel on services to or from Europe and Asia.

If a greyhound is a domesticated family pet (not for racing or breeding purposes), a request can be made to the Cargo Management team for consideration through your local Air New Zealand office. Evidence must be supplied confirming the animal has been a domesticated family pet for 12 months minimum. The request will be assessed and approvals given once the Cargo Management team are satisfied the animal is not for commercial gain.

Your pet may be able to travel on the same flight as you depending on the destination airport and day of week. IATA offer some tips about pets travelling by air transport.

Book pet travel

Contact one of our approved pet transporters or IATA agent now to get your pet travel underway. Although these specialists will provide you with the most current requirements and resources to prepare your pet for travel, you can get a head start by completing the acknowledgement and indemnity form in advance.

Collecting your pet

You can collect your pet from our cargo location at the destination. Please bring a government-issued photo ID at the time of collection. Find your cargo collection point.

Frequently asked questions

The carriage of live animals by air is regulated by various Government authorities as well as by Air New Zealand and IATA. Air New Zealand sets as a minimum standard the provisions of IATA Live Animal Regulations (LAR). This is a yearly publication covering acceptance, packaging, labelling, stowage and handling of animals for carriage by air.

How long are the pets in their crate before a flight?

The animal must be presented to the airline for acceptance processes prior to dispatch to the flight. This is dependent on local conditions and distance from/to the aircraft. Other considerations are quarantine inspections by government bodies. Most Air New Zealand handled flights require pets to be presented to Air New Zealand Cargo at least 3 hours pre-flight, some airlines with added security formalities require pets at least 4 hours pre-flight.
Shipments must be handled with extreme care to ensure the safety and well-being of both animals and handling staff. Adequate ventilation is essential, and all cages must be IATA compliant, with an New Zealand Ministry for Primary Industries (MPI) endorsed stamp where applicable. The time animals are kept awaiting uplift or delivery should be kept to a minimum

Note: MPI is only applicable in New Zealand

What can we put in our pet's travel container?

We recommend putting a soft toy or blanket with a familiar scent if they don't take up too much room, this will help your pet settle down whilst in transport. Air New Zealand prohibits any sharp or metal items, pet food and bean bags. Please avoid anything small which may be choked on and be aware that Customs may remove and destroy them upon arrival to satisfy their quarantine requirements.
All pets must have adequate absorbent material in the cage in case of any water spillage or toilet accidents.

What are the conditions for animals in cargo? Are they checked on?

What happens if a health problem occurs with the animal before, during or after the flight?

Are there any additional safety precautions in place for the animals as soon as they are under the care of the airline?

Air New Zealand only accepts pet shipments from New Zealand Ministry for Primary Industries (MPI) registered Animal Products exporters who are recognized pet transporters who must have the skills and knowledge to apply all the requirements of the IATA Live Animal Regulations (LAR).
Air New Zealand completes a 32 question check-sheet to ensure that IATA standards have been met. This entails bookings, documentation, container condition, food and water.

Are there behavioural or health risks associated with flying with an animal in cargo (Ie: heart/breathing conditions, separation anxiety afterward)?

Can I sedate my pet?

The New Zealand Ministry for Primary Industries (MPI) does not permit the use of sedation for pets travelling by air. As all pets must pass MPI Certification prior to export by air, pets cannot be under the influence of sedation for any domestic or international flights.
We do not recommend sedating pets for travel. Sedation can lead to dehydration and also disorientation if they wake up part way through the journey. It can also be difficult for customs to assess the health of an animal after arrival if it has been sedated. There are many natural products which can be used to calm your pet before travel though you must speak to your normal NZ registered vet or your pet transporter about the side effects of these products prior to flight.