Track & Trace
Enter the 3-digit airline code along with the 8-digit air waybill number (example: 08612345678) for the shipment you would like to track.
Track & Trace your Consignment
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Note: all times are local
Whilst we always strive to offer a faultless service, sometimes things can go wrong. If you have an issue with either missing or found cargo raise a ticket with our cargo service recovery team for them to review.
Raise a ticket with our Service Recovery Team here
This team is based in our Auckland hub
For all other issues, please email our helpful Auckland Imports Team